Colour Laser Jet - CP5225dn - print whole page in magenta

huiying_95 · ‎11-23-2019

HP Colour LaserJet Printer CP5225dn print out the paper that covered whole page magenta.

Have replaced and checked the cartridge, confirm the cartridge no problem.

After run the cleaning page mode, this problem will be solved. However, on the second day, this problem comes again.

Unfortunately, the warranty for this printer already expired.

If have any solution, please let me know.

Thanks.

Repairatrooper · ‎11-23-2019

Can you post a sample of the problem. Even though. you changed the cartridge, there is a small possibility that you have 2 bad magenta cartridges.

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huiying_95 · ‎11-23-2019

I have checked my both cartridge from my supplier, and they found no problems on those cartridge.

Here is the photo I could gave to you as a sample for the problems.

Valsimot · ‎11-23-2019

Can you remove all your toner cartridges and take a few good photos of the inside of your printer so we can see the interior ( where the backside of toner goes) and post here?

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huiying_95 · ‎12-06-2019

please find the photo for your reference.