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    HP Solution Center Adobe Flash player error

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Message 1 of 5
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Colour Laser Jet - CP5225dn - print whole page in magenta

HP Recommended
CP5225dn

HP Colour LaserJet Printer CP5225dn print out the paper that covered whole page magenta.

Have replaced and checked the cartridge, confirm the cartridge no problem.

After run the cleaning page mode, this problem will be solved. However, on the second day, this problem comes again.

 

Unfortunately, the warranty for this printer already expired. 

 

If have any solution, please let me know. 

Thanks. 

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Message 2 of 5
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Can you post a sample of the problem. Even though. you changed the cartridge, there is a small possibility that you have 2 bad magenta cartridges.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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Message 3 of 5
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I have checked my both cartridge from my supplier, and they found no problems on those cartridge.

 

Here is the photo I could gave to you as a sample for the problems. IMG_20191123_220612.jpg

 

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Level 12
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Message 4 of 5
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Can you remove all your toner cartridges and take a few good photos of the inside of your printer so we can see the interior ( where the backside of toner goes)  and post here?




My profile on LinkedIn

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please find the photo for your reference.IMG_20191205_163645.jpgIMG_20191205_163858.jpgIMG_20191205_163536.jpgIMG_20191205_163935.jpgIMG_20191205_163744.jpg

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