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Tutor
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Member Since: ‎04-18-2012
Message 1 of 41 (121,373 Views)
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Computer cannot detect printer while plugged in via USB

My computer is running on Windows 7 Professional and my printer is model # D110a.

 

My printer has been running just fine since I got it, but a few weeks ago my computer was infected with a virus that forced me to reformat and re-install everything. I've installed the necessary software from the installation CD that came with the printer, but when I try to connect my printer through the "Add Device" option on the setup menu, my computer fails to detect it even though the printer is on and physically plugged in through a USB cable.

 

Support please, I don't have the money to buy a new printer.

Accepted Solution

Re: Computer cannot detect printer while plugged in via USB

No problem. Just glad you got it solved. Can you go ahead and mark this thread as solved to close it out? Thanks.

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Grad Student
Posts: 193
Member Since: ‎10-25-2010
Message 2 of 41 (121,366 Views)

Re: Computer cannot detect printer while plugged in via USB

Do other USB devices get detected when you plug them in? have you tried connecting to another USB port? Do you have another USB cable to try?
Although I am an HP employee, I am speaking for myself and not for HP.
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Tutor
Posts: 12
Member Since: ‎04-18-2012
Message 3 of 41 (121,363 Views)

Re: Computer cannot detect printer while plugged in via USB

Yes, I have tried other USB ports. Any other ideas?

Grad Student
Posts: 193
Member Since: ‎10-25-2010
Message 4 of 41 (121,359 Views)

Re: Computer cannot detect printer while plugged in via USB

You can look in device manager and see if the device is being detected, but is just in a bad state. Go to the Windows start button and in the search box enter device manager and select it from the list. When it opens, you will see a list of device categories. go all the way to the bottom where" Universal Serial Bus Controllers" is and click on the plus to open it up. We're looking for any icons with a yellow warning symbol on them.
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
Tutor
Posts: 12
Member Since: ‎04-18-2012
Message 5 of 41 (121,356 Views)

Re: Computer cannot detect printer while plugged in via USB

Still nothing, what else you got?

Grad Student
Posts: 193
Member Since: ‎10-25-2010
Message 6 of 41 (121,352 Views)

Re: Computer cannot detect printer while plugged in via USB

There is a file setupapi.dev.log in the Windows\inf folder you can zip it up and attach it here. it will contain info on devices that have been connected.

You should also try a factory reset on the printer. This should be an option in the control panel menus
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
Tutor
Posts: 12
Member Since: ‎04-18-2012
Message 7 of 41 (121,351 Views)

Re: Computer cannot detect printer while plugged in via USB

I found a text file called setupapi.dev, but no .log files. The text file is just one giant script and doesn't help me find out what's connected and what's not, and even if it did I'm not spending the next two days reading every single line of code to find out if it does.

 

I also did a factory reset on the printer, and still nothing.

Grad Student
Posts: 193
Member Since: ‎10-25-2010
Message 8 of 41 (121,344 Views)

Re: Computer cannot detect printer while plugged in via USB

That should be it. You can attach it here in a zip and I'll be happy to look at it. The latest stuff will be at the bottom. and will have a date/time stamp. Something like this:

>>> [Device Install (UpdateDriverForPlugAndPlayDevices) - *VMnetAdapter8]
>>> Section start 2012/03/16 12:41:43.173
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
Tutor
Posts: 12
Member Since: ‎04-18-2012
Message 9 of 41 (121,342 Views)

Re: Computer cannot detect printer while plugged in via USB

Okay, so how do I attach a zip to a forum post?

Grad Student
Posts: 193
Member Since: ‎10-25-2010
Message 10 of 41 (121,338 Views)

Re: Computer cannot detect printer while plugged in via USB

Select the reply button and there is an attachment button on that page below the message post
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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