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Top Student
Posts: 5
Member Since: ‎11-01-2017
Message 1 of 8 (185 Views)

Dashes printing on right margin

[ Edited ]
Product Name: M477fnw
Operating System: Microsoft Windows 10 (64-bit)

I am getting exactly spaced magneta colored dashes printing on the right margin of every page.  They seem to be spaced about 1" apart.  I have updated firmware, calibrated & cleaned still no help.  This happens on 2 seperate PC's.  Any thoughts?

 

HP Color Laser Jet Pro MFP M477fnw

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Student
Posts: 1
Member Since: ‎11-01-2017
Message 2 of 8 (164 Views)

Re: Dashes printing on left margin

[ Edited ]

I am having a similar issue - repeated smudge areas on the left margin that then ghost onto subsequent pages. If there aren't any text or images printing in that area, it doesn't print the smudges. I have printed several cleaning pages over the past week, calibrated, looked for issues with the transfer roller and toner, and no luck.

 

printer.jpg

 

Hopefully someone has an answer for both of us!

Top Student
Posts: 5
Member Since: ‎11-01-2017
Message 3 of 8 (153 Views)

Re: Dashes printing on left margin

Mine actually aren't smudges, they look more like small perfect lines as a ruler has.

Top Student
Posts: 5
Member Since: ‎11-01-2017
Message 4 of 8 (99 Views)

Re: Dashes printing on left margin

Still no resolution for this issue

Top Student
Posts: 5
Member Since: ‎11-01-2017
Message 5 of 8 (94 Views)

Re: Dashes printing on left margin

Here's an example of what's happening on EVERY page:

 

HP.JPG

Associate Professor
Posts: 1,365
Member Since: ‎08-30-2017
Message 6 of 8 (84 Views)

Re: Dashes printing on left margin

I will try and assist.Looking at your post i think that you are having a problem with the drum units.The problem seems too be that the charge roller has something burnt onto the roller and doing the repeat print.Hope this will help.

I am A office automation Technician.
If You find my information helpful please
give me some feedback.It is so nice to give some help where possible and the forum is a great idea Thank You.
Copier-Pro
Should you find my help use full just give some credit for my effort please.
If you find that my answers is solving the problem please mark it on the forum as a solution.Thank You.Copier-Pro
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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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Top Student
Posts: 5
Member Since: ‎11-01-2017
Message 7 of 8 (74 Views)

Re: Dashes printing on left margin

HP is scheduling a service tech to come and resolve this issue.

Teacher
Posts: 126
Member Since: ‎01-02-2018
Message 8 of 8 (69 Views)

Re: Dashes printing on left margin

[ Edited ]

mplsadmin wrote:

I am having a similar issue - repeated smudge areas on the left margin that then ghost onto subsequent pages. If there aren't any text or images printing in that area, it doesn't print the smudges. I have printed several cleaning pages over the past week, calibrated, looked for issues with the transfer roller and toner, and no luck.

 

printer.jpg

 

Hopefully someone has an answer for both of us!



This is a fingerprint on the drum unit.

I`m not a HP technician.
Just a electronics enthusiast .
If i helped, please hit that Kudos button Smiley Happy
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation