03-12-2011 01:49 PM
My printer prints and makes copies, but wont scan, it keeps asking me for the color cartridge, but i'm just trying to scan. I have downloaded all the drivers and wont even open the scan window...
03-12-2011 05:51 PM - edited 03-12-2011 06:06 PM
It would be helpful if you said how your performing this task. Are you using the Scan button, or opening the "HP Solution Center". Operating thru the software (opening the "HP Solution Center") gives you more control.
Did you check the manual, on page 37 is a test ink levels.http://h10032.www1.hp.com/ctg/Manual/c01714002.pdf
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..
Loaner: Envy Omen Windows 10 Pro 64 bit 4th Gen Intel(R) Core(TM) i7-7700HQ + NVIDIA GeForce GTX 1070M 8GB Discrete Graphics (16GB RAM) 512GB m.2 SSD
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Printer -- HP OfficeJet Pro 8620
12-10-2012 08:55 AM
it needs to have both kinds of ink cartridges with usable ink before it works or scans because i had that happen before so you got to have ink before the scan part will work
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