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UmaShankarE
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Desktop shuts down, when print command is issued

LaserJet Pro MFP M126nw
Microsoft Windows 7 (64-bit)

Sometimes desktop shuts down when print is initiated.

This started happening quiet frequently now.

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HP Recommended

Desktop shuts down, when print command is issued

@UmaShankarE,

Thank you for joining HP Community.

 

How is the printer connected USB or WIreless?

Have you tried uninstalling the printer driver and reinstalling it?

 

I suggest you update the firmware of the printer.

 

Click here: https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m126-series/5396665/model/5303411/document/...

 

Restart the printer.

 

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

 

Remove the USB if connected

 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-mfp-m126-series/5396665/model/53034... and install the printer driver.

 

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

 

 

Raj1788
I am an HP Employee 

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