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    Information
    Fix HP Printer issue in macOS

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Dirty Edges

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M402dw
macOS 10.13 High Sierra

Photo 2018-08-05, 3 43 09 PM.jpg

 

Hello I am experiencing dirty edges whenever I print. This occurs on the back of the paper at the bottom edges only.

 

So far I've tried:

- using the page cleaning service setting

- changing the print density

 

 

 

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Hi vivianrose,

 

I sounds like that your printer has spilled toner in it. You will have to clean it manually with a toner vacuum cleaner or special magnetic toner wipes. Remove the toner cartridge from the printer and try to clean the paper path as better as you can. Open the rear door as well. Remove the tray and check/clean the pickup rollers area as well.

 

I hope this may help,

 

Cheers!

 

 



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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I have no idea how to do this. Could you recommend a video?

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If you search in youtube.com for hp m402 cleaning, I am sure will find some videos showing how to remove some covers. Probably you will need to remove only toner cartridge and if pages are still dirty then try removing the fuser as well to gain better access in the printer's paper path.

 

 



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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I also want to mention that when I first got this printer (about a month ago) the first few pages printed full black. Is this normal?

Before I go ahead and touch the insides of the printer I just wanted to make sure that it doesn't void the warranty.

Thanks.

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If you don't know how to do it or do not feel very confident, then I would suggest to take it to a technician. I don't think he will charge you much for such a service.



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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After a replacement printer and 2 new toners (all genuine HP brand, printer and 1 of the toners sent by HP) I am still experiencing the same issue. Perhaps its an unfixable problem. Its a minor issue for most people printing so may not even have noticed it. But since I am printing stationery designs to sell, I am paying alot of attention to the quality of the prints.

 

This issue also occurs when I'm printing white pages, which make me think the mechanism of the printer itself is incapable of printing without this issue.

 

 I noticed that there is a sponge-like roller in the printer that has some ink on it. I'm guessing this thing helps the pages travel through the printer or something like that. Since the toner seems to be fine the sponge is the only thing that seems to carry ink residue on it.

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SECOND replacement printer received. Same issue.

 

The previous customer service associate assured that this printer would be tested to make sure there are no issues. Not sure what to do at this point. I ordered a new printer (color laser jet this time) to see if it would have the same issue and to use until this one gets fixed somehow...

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hp_issues.jpg

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Do you plug the printer directly in a wall socket ?

If not, then I would suggest trying so.



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
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