12-21-2018 04:00 PM
I have a Laserjet 1217 nfw MFW printer and I am trying to download the driver onto my new windows 10 computer. I'm downloading the correct driver from the hp site. It downloads, extracts when I double click it.. and then nothing. I've tried this several times. My computer cannot detect the printer. It is only listed in my printers and scanners settings, where it says "driver is unavailable".
12-27-2018 12:56 PM
For a USB connection please unplug the cable.
From Devices and Printers right-click the printer icon and select Remove Device.
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.
Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Double click HpSetup.exe, then follow the installation and check for any difference.
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12-27-2018 10:28 PM - last edited on 12-27-2018 10:32 PM by Cheron-Z
Try the instructions in this link:
You can also go to this link:
click on, download and run the Utility-Diagnostic Tools program to see if it finds a problem.