E58650 crashes when scan starts. Error: 49.38.1B Error // Update: new Error 49.38.07

[GOET]

Hello,

I have a big problem with my Printer HP PageWide Color MFP E58650 (Model: L3U42A). It's about a year old.

I saw a new firmware version (2411097_060472) from 7. Aug. 2020 on the HP page, so I tried to install it through the printer's webservice. As soon as I clicked Start to update the firmware, the web service crashed with a white empty page in the browser. I tried the installation again, which didn't work. So I loaded the firmware onto a USB stick and installed the firmware successfully. The printer still crashes. It crashes immediately when starting the scan in a network folder, but sometimes it crashes arbitrarily. So I installed it again in pre-boot mode. I was able to scan twice but the error still appears. I installed the firmware again to make sure I had formatted the hard drive beforehand.

I called the HP support. He said I should remove the LAN cable and restart the printer. I waited and put the cable into the printer again, started the scan and it crashes. When I just start the printer and do nothing the printer is on for hours until I start the scan.

Error

What's this problem or error message mean? How can I solve it?

Please help me. The printer was so expensive and I really need to work with it again.

[GOET]

Hello,

I replaced the firmware with FutureSmart 4 with FutureSmart 3. I thought the newest firmware could be the problem. But I have also problems with the older firmware with FutureSmart 3.The printer / scanner worked for hours then I got a NEW error: 49.38.07

The printer is connected to a LAN switch since 14 months. It worked  for more than 13 months. I didn't change anything except the firmware on the printer and I have a new SSD in my laptop where is the shared folder to scan in it from HP.

What's the problem?

[Repairatrooper]

Download the firmware readme file from support.Hp. Com and follow the instructions in that document on installing the firmware through the pre-boot menu.