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donnaya
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Message 1 of 2
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ENVY 5000 series/only half a page printed

ENVY 5000 series
macOS 10.14 Mojave

My PH Jet desk ENVY 5000 series printer only prints half a page. I need help, please.

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HP Support Agent
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Message 2 of 2
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ENVY 5000 series/only half a page printed

Hi @donnaya

Welcome to the HP Support Community. To assist you better, I would like to know the following:

  • Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?
  • How is the printer connected to the MAC?

Keep me posted for further assistance.

 

KUMAR0307
I am an HP Employee

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