ERROR CODE 49.4C02

[noninformed]

Code keeps coming up, 49.4C02, with a statement " to continue, turn off, then on".  I have done this a half dozen times and keep getting the same response, around in a circle.  Even unplugged, no change.  New toner cart, was getting a low message, no change.    Help.

[SHThompson · Accepted solution]

It is most likely caused by a print job, so the first thing you need to do is to delete any jobs in your print queue.

One way to determine if its a job is to power off the printer disconnect whatever cable you have it connected to the outside world by and then power it back on and see if you still get the message.

If the printer goes to a ready state with the cable disconnected, then print any internal test page, if it works it's probably a job.

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[noninformed]

Worked the first time.  Thank you.

[GaryL1]

Give your printer a firmware upgrade.  This solves 50% of the problems.  The other 50% are caused by printing website pages, network jobs, etc. .  If possible, save the document, close the website, then open the saved document and print from the local C drive. 

[JoeR3]

You mention appying a firmware upgrade. How does one do that while the printer is displaying the 49.4c02 error code?

Power on / off disconnected from the network ocmes up with the same message. As well I was able to get the printer into a ready state before (can't anymore) by starting it with the toner cartridge removed. After applying the update the error code returned with an auto restart message in place of the turn off / turn on message. Then reverted back to the turn off / turn on. So if it is not firmware or a rogue print job, what else could it be? Shedding any light on this would be much appreciated.

[GaryL1]

So, it's displaying the error without the network cable plugged in? That is one of only a couple things:  The onboard LAN connection is blown out.  The memory module (if it has one) is blown.  Or, the entire formatter is bad. 

You can try turning it off and doing an NVRAM Reset (just Google it) and see if that helps.  If the unit was accidently tangled up with programming, that will fix it.

Then, do the same steps as a "cold reset", except hit Disable Onbard Lan.  See what that does.  

If it has an extra memory chip, remove it and reboot it.

If you get this error no matter what you do, you may have a blown out formatter.  Get one on eBay for about $100 if you think you can install it.  If you can't do the work or find the formatter, a tech company will probably charge you $100 for a diagnostic, $150 for the formatter and additional for follow-up visits and anything else they find wrong.

If you replace the formatter yourself, the very first time you turn it on, do a cold reset.  That is about the biggest thing people miss.

The 3015 is pretty much a 3005 with some features fixed, but it still doesn't cut it for medium or high usage. 

For low use (under 2,000 pages per month, the M402DN is a nice unit.  For over 2,000 the HP M506 is a very good replacement.

After you get done messing with the 3015, you may end up spending close to the cost of the new 402 (it's only around $200).  Add on a follow-up visit or two from a tech company and you could spend as much as the 506.

[JoeR3]

Thanks for the quick response and suggestions. Will do,

[GaryL1]

Let us know what happens.  Good luck!

[WindPowerUSA]

This solution worked!!!!!!!!

[Vg4]

Thanks a lot, it worked.