Solved: Re: Eliminating smears and streaks - HP Support Community

pranaman · ‎03-12-2019

I've taken photos of 4 prints from a laserjet pro 200 color mfp m276nw.

The first one printed the best, with just a few smudges.

All others had major smears and streaks. How do I get rid of those?

1st print

John_Getzke · ‎03-12-2019

Toner is getting onto the Image Transfer Belt (ITB) because the toner catridges are faulty. Anything on the ITB may fall onto or get attracted to the paper as it passes by.

You are free and welcome to attempt to clean the ITB if you like. However, if your cartridges continue to leak onto them then the problem will return in relatively few prints.

In my opinion swapping cartridges is an easier solution to try first. Since you have two of the same model try swapping the cartridges and seeing if the probelm follows the catridge from one printer to another. That would verify if the problem is the ITB or the catridges.

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John_Getzke · ‎03-12-2019

Swap the black toner cartridge. Looks like you got a dud.

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pranaman · ‎03-12-2019

This happened on a second printer, same model. I found, and followed https://www.youtube.com/watch?v=lC7BsdB3b48, not much change.

Think it's the same thing, a cartridge issue?

John_Getzke · ‎03-12-2019

Toner is getting onto the Image Transfer Belt (ITB) because the toner catridges are faulty. Anything on the ITB may fall onto or get attracted to the paper as it passes by.

You are free and welcome to attempt to clean the ITB if you like. However, if your cartridges continue to leak onto them then the problem will return in relatively few prints.

In my opinion swapping cartridges is an easier solution to try first. Since you have two of the same model try swapping the cartridges and seeing if the probelm follows the catridge from one printer to another. That would verify if the problem is the ITB or the catridges.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

pranaman · ‎03-27-2019

It was the cartridges, thank you.

Eliminating smears and streaks

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