Envy 7855 stuck on boot up.

[Racer123456789]

Envy 7855 stuck on first bubble for boot up. Have unplugged, several times, moved to several working sockets.. held down the power button, unplugged. For several minutes. That 

[Betty0610 · Accepted solution]

@Racer123456789

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Racer123456789]

I don't know if clicking it twice or holding it down.  But it worked.  Thank you.   Is it true it needs to be plug right into an outlet and not into a surge protector?

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)