Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Eprint rejects Office 365

Color LaserJet Pro MFP M180nw
macOS 10.14 Mojave

ePrint does not work Office 365 (550 5.7.1 Command rejected)

This appears to be a common problem, so I am sure it has been solved by now. I have having trouble finding the solution.
We are trying to get eprint and office 365 to work.  I can eprint from other email, but not from Office 365 using our business domain.   
When sending emails to the eprint email address we are getting 550 5.7.1 Command rejected 


Does anyone have a solution for this problem?    

HP Support Agent
HP Support Agent
6,266 6,253 457 499
Message 2 of 2
Flag Post
HP Recommended

Eprint rejects Office 365

@Blakeslee, Welcome to HP Support Community!


If your HP ePrint job fails, confirm the network connection is functioning and check ePrint requirements.​

  1. Restart the printer.

  2. Print a test page from a device on the same local network, and then respond to any messages that display.

  3. Make sure the email subject line is filled out, your printer email address is correct, and you have less than ten compatible attachments.

For more detailed steps follow this document "HP Printers - HP ePrint Job Does Not Print"


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation