Error 59.00.02 printing with Laserjet Enterprise M604dn

[DonoLux]

Good Mornig,

I have problem now (never have before) in printing (every kind of print) with Laserjet Enterprise M604dn. Same the print start but the on display sho Error 59.00.02. I have update firmware with the latest version (2308214_000908 of 06/02/17) but still have the problem.

Can somone help me please??

Thank you so much in advance.

Gianluca

[Alex-TATS]

Hi Gianluca,

I understand that you get a 59.00.02 every time you try to print something. This is a fault related to the feed motor. You can do only a couple of things:

1) You can check if the connectors of the feed motor are well connected both at DC controller and the motor itself.

2) You can make a feed motor test through the component test under Administration->Troubleshooting->Diagnosing->Component Test->Feed motor (or pickup motor). If you can't hear any sound or if you get the same error again, then the feed motor needs replacing.

I hope that helps.

Cheers and have a nice weekend ahead!