Error E1

[Samisyedabdul]

Printer had paper jam, removed the paper then error e1 is coming and printer is not picking paper

[atharva_gp]

@Samisyedabdul,

Thanks for reaching out to the HP Support community!

Let's try the following steps:

Step 1: Clear any jammed papers.

A. Clear jammed paper from the input tray.

    

• Remove any loose paper from the input tray.
• Use both hands to remove any jammed paper from the input tray.
• Load plain paper in the input tray, and then try to print.
• If the error persists, check for jammed paper in the output bin.

B. Clear jammed paper from the output bin.

• Use both hands to remove any visible jammed paper from the output bin area.
• If necessary, lift the scanner assembly, and then use both hands to remove any jammed paper.
• Try to print. If the error persists, check for jammed paper in the document feeder.

C. Clear paper from the document feeder

 1              2          3

pic 1: removing any visible jammed paper in the ADF             

pic 2: Opening the ADF cover.                                    

pic 3: Lifting the jam-access cover

• Turn off the printer.
• Open the ADF cover.
• Lift the jam-access cover.
• Use both hands to remove any jammed paper inside the ADF.
• Close the jam-access cover.
• Close the ADF cover.
• Turn on the printer.
• Try to print. If the error persists, check for a jammed paper near toner cartridge access area.

D. Clear jammed paper from the toner cartridge access area

1  234

pic 1: Lifting the scanner assembly

pic 2: Opening the top cover

pic 3: Removing the toner cartridge 

pic 4: removing any jammed paper

• Turn off the printer, and then disconnect the power cord from the wall socket or power strip.
• Lift the scanner assembly.
• Open the top cover.
• Remove the toner cartridge.
• Use both hands to remove any jammed paper from the toner cartridge area.
• Align the toner cartridge with the tracks inside the printer, and then push the toner cartridge until it is firmly seated.
• Close the top cover.
• Lower the scanner assembly.
• Reconnect the power cord to the wall outlet, and then turn on the printer.
• f you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 2: Reset the printer

• Turn the printer on, if it is not already on.

• Wait until the printer is idle and silent before you continue.

• With the printer turned on, disconnect the power cord from the rear of the printer.

• Unplug the power cord from the wall outlet.

• Wait at least 60 seconds.

• Plug the power cord back into the wall outlet.

• Reconnect the power cord to the rear of the printer.

• Turn on the printer, if it does not automatically turn on.

• Wait until the printer is idle and silent before you proceed.

• Try to print/copy from the printer

Let me know if it works.

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