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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hello,
50.x errors are often a problem related to the fuser.
In order to mitigate this incident, please redesign the power supply to the printer:
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
NOTE:
HP recommends plugging the printer directly into a wall outlet. - Turn the printer on.
If the problem persists, follow the next steps:
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 25 minutes.
- Reconnect the power cord to a wall outlet and to the printer.
NOTE:
HP recommends plugging the printer directly into a wall outlet. - Turn the printer on.
Do not hesitate to solicit us if you need.
Regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
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Thank you for your return,
I recommend that you Contact HP HP Pro Support in your country/region.
Please do not hesitate to solicite us in case of need.
Regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
HP Recommended
This is a fuser drive error. Below are customer steps to try in resolving the error.
- Turn off the power by using the power switch, and then wait at least 30 seconds.
- Turn on the power and wait for the product to initialize
- If the error returns, turn the printer off, unplug the device from any power-strips or uninterrupted power supplies, and plug printer directly in to a wall socket.
- Ensure that the power source meets the printer requirements. Ensure that the printer is the only device using the circuit.
- Ensure the paper type and fuser mode are correct for paper being used.
- If the error persists, please contact customer support at: www.hp.com/go/contactHP.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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