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- Re: Error in Drivers and Printers with driver installation w...
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11-13-2017 04:47 AM
Hello
I have a trouble with driver installation for this device HP LaserJet Pro M104a G3Q36A on my second PC
1st PC - All Ok. Driver installed and works correctly
2nd PC is the same OS, but I cant have success with driver installation
I tried different ways with unnistall and regedit clean
I tried all available variants of HP Drivers - basic driver, full solution, Scan-Doctor diagnostic utility and HP Easy Start
What is the problem error?
See screens
It is strange, but there is now Delete options. Attention event in eng means = troubleshotting
And I dont understand where I can get official HP support direct by email or ticket system. What if this forum will not be able to help me?
Solved! Go to Solution.
Accepted Solutions
11-13-2017 06:12 AM
Cheers! And thank you for your involvement
After uninstall by standart HP uninstallation (from Control Panel -> Programms )
There were no any HP printers to delete
But I did it!
1) I noticed that system ask to eject usb cable. I did it
2) After connect cable windows try install some drivers. I manually delete all installed drivers which were with this printer device
11-13-2017 05:35 AM
Hi @Robespeter,
Try reinstalling the correct drivers for your 2nd PC. BUT, first clean/remove all drivers and printers from it via the "Print Management" console.
I hope this helps,
Cheers!
ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
11-13-2017 06:12 AM
Cheers! And thank you for your involvement
After uninstall by standart HP uninstallation (from Control Panel -> Programms )
There were no any HP printers to delete
But I did it!
1) I noticed that system ask to eject usb cable. I did it
2) After connect cable windows try install some drivers. I manually delete all installed drivers which were with this printer device
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