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‎12-09-2019 11:12 AM

HP Recommended
Product: Officejet Pro 8620

Error message: Depleted cartridges must be replaced before....

Cartridges are almost brand new

5 REPLIES 5

‎12-11-2019 04:32 PM

HP Recommended

@clscls,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting ink low error on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

  • Are you using HP genuine cartridges?
  • What is the operating system you are using?

Meanwhile, I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, then update the printer firmware following the steps in the below article.

 

https://support.hp.com/us-en/document/c02919168

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

‎12-20-2019 12:25 PM

HP Recommended

Did not work

‎12-20-2019 04:14 PM

HP Recommended

@clscls,

  • Are you using HP genuine cartridges?
  • What is the operating system you are using?

Please help me with the above information to provide you with an accurate solution.

 

Cheers!

The_Fossette
I am an HP Employee

‎12-31-2019 11:20 AM

HP Recommended

Yes, HP cartridges. 

No operating system. Printer operates separately. Have not installed anything. 

‎12-31-2019 06:12 PM

HP Recommended

@clscls,

 

Are you getting this error on the printer?

Are you able to make a copy?

Did you update the printer firmware?

 

Cheers!

 

The_Fossette
I am an HP Employee

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