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Factory Reset for HP Color Laser MFP 178 series

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HP Color Laser MFP 178 series
iOS

I have been trying to Airprint off of my iPhone and iPad and it is asking for a user name and password. I don't recall setting one up.  How can I reset the printer to factory defaults to it can act like it's fresh from the factory?

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Hi @jking0382

 

Welcome to the HP Support Community. I'd be happy to assist you with the password issue. 

 

To better assist you - Please post a picture of the password screen here.  

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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