10-19-2019 12:20 PM
Persistent False Paper Jam message, but there was no paper jam. I replaced the drum and then the Paper Jam message started occurring, but it seems unlikely that that has any connection to the problem. I have reset the printer with plugs out, with drum and ink cartridge in and out, restored defaults, used wireless and USB connections, tried the HP Print and Scan Doctor program repeatedly, and updated software. Nothing helps. My printer was out of warranty before I opened the box due to a remodel, so the printer has only seen 18 months of light use and has not been abused. It seems like it should be able to work if the flag for the "Jam in print paper path ..." flag could be reset. Any suggestions?
10-19-2019 02:59 PM
Check the condition of the pickup roller or try printing from from another tray to see if that changes how it prints.
10-19-2019 03:45 PM
The printer is in pristine condition ... rollers and everything are all fine! If I could get past the error message, then I could possibly print, but there is only one tray. Do you know how to turn off the error message?