cancel
Showing results for 
Search instead for 
Did you mean: 
Dr_Farhan
Level 1
9 7 0 0
Message 1 of 8
275
Flag Post
HP Recommended

Firmware Updater installed incorrect firmware on M102W

Laserjet pro M102W
Microsoft Windows 10 (64-bit)

While trying to set up my new M102w printer today, I downloaded and ran the M102 Printer Series Firmware Updater from the HP website. All seemed well at first, but then I noticed that the printer was being listed on my computer as a HP LaserJet 3020, and soon found that it is not being recognized by the driver which I downloaded from the HP website. I assume that the Firmware Updater somehow installed the incorrect firmware, despite being clearly listed as the updater for the M102 series. I have since tried to re-run the updater, but it no longer recognizes the printer. Wi-Fi light is permanent off as HP 3020 is not Wi-Fi supported. This is ridiculous.. 

7 REPLIES 7
Level 11
Level 11
3,503 3,489 345 730
Message 2 of 8
263
Flag Post
HP Recommended

Firmware Updater installed incorrect firmware on M102W

Installing the wrong firmware is normally impossible so I have never seen this before. I suggest that you try performing a factory restore on the printer and then reconnect to see what happens.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
Reply
0 Kudos
Dr_Farhan
Level 1
9 7 0 0
Message 3 of 8
255
Flag Post
HP Recommended

Firmware Updater installed incorrect firmware on M102W

@repairtrooper, I'm not the first one facing this but you are the first one to read about it..

please visit

https://h30434.www3.hp.com/t5/LaserJet-Printing/Firmware-Updater-installed-incorrect-firmware/m-p/62...

Reply
0 Kudos
Dr_Farhan
Level 1
9 7 0 0
Message 4 of 8
251
Flag Post
HP Recommended

Firmware Updater installed incorrect firmware on M102W

This disastrous error is going on since 2017, I'm amazed at the negligence of the @Hp

Reply
0 Kudos
Dr_Farhan
Level 1
9 7 0 0
Message 5 of 8
245
Flag Post
HP Recommended

Firmware Updater installed incorrect firmware on M102W

How can I perform factory restore when the printer is not being detected by the computer. It just shows up in the devices list as HP Laserjet 3020

Reply
0 Kudos
Dr_Farhan
Level 1
9 7 0 0
Message 6 of 8
213
Flag Post
HP Recommended

Firmware Updater installed incorrect firmware on M102W

I tried as you suggested but ready light just keeps blinking 4 seconds after turning on the printer, wifi light stays off. Nothing happened after 50 seconds pressing X button

Sending pvt msg failed, limit is reached,

My Gmail is [Personal Information Removed]

Reply
0 Kudos
Dr_Farhan
Level 1
9 7 0 0
Message 7 of 8
194
Flag Post
HP Recommended

Firmware Updater installed incorrect firmware on M102W

I think HP is responsible and should be sued for willfully sending wrong updates 

Reply
0 Kudos
Plankton82
New member
3 3 0 0
Message 8 of 8
51
Flag Post
HP Recommended

Firmware Updater installed incorrect firmware on M102W

Same issue here. Ridiculous.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation