08-26-2019 12:47 PM
While trying to set up my new M102w printer today, I downloaded and ran the M102 Printer Series Firmware Updater from the HP website. All seemed well at first, but then I noticed that the printer was being listed on my computer as a HP LaserJet 3020, and soon found that it is not being recognized by the driver which I downloaded from the HP website. I assume that the Firmware Updater somehow installed the incorrect firmware, despite being clearly listed as the updater for the M102 series. I have since tried to re-run the updater, but it no longer recognizes the printer. Wi-Fi light is permanent off as HP 3020 is not Wi-Fi supported. This is ridiculous..
08-26-2019 01:49 PM
Installing the wrong firmware is normally impossible so I have never seen this before. I suggest that you try performing a factory restore on the printer and then reconnect to see what happens.
08-26-2019 03:35 PM - edited 08-26-2019 03:39 PM
@repairtrooper, I'm not the first one facing this but you are the first one to read about it..
08-26-2019 11:46 PM - last edited on 08-27-2019 07:57 AM by kevin-t
I tried as you suggested but ready light just keeps blinking 4 seconds after turning on the printer, wifi light stays off. Nothing happened after 50 seconds pressing X button
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