Flow MFP M880 With error: 41.03.D2

[MicroBill]

Could any one tell me what this error code 41.03.D2, 41.03.A2 and 41.03.A3  (41.03.xx ) Im guessing it has some thing to do with paper/tray from what i can find on other errorcodes. This printer is in a remote site so dont have access to it other than web.

Thanks in advance 🙂

KayM

[Alex-TATS]

Hi MicroBill,

41.03.YZ Unexpected size in tray <X> or Unexpected size in envelope feeder

The printer detected a different paper size than expected.

Y = Type, Z = Tray

• Y = 0 Size mismatch. Detected paper is longer or shorter than expected.
• Y = A Size mismatch. Detected paper too long.
• Y = B Size mismatch. Detected paper too short.
• Y = C Size mismatch. Inter-page gap error.

• Z = D Source is the duplexer.
• Z = E Source is the envelope feeder.
• Z = 1 Source is tray 1.
• Z = 2 Source is tray 2.
• Z = 3 Source is tray 3.
• Z = 4 Source is tray 4.
• Z = 5 Source is tray 5.

Recommended action (trays)

1. Touch OK to use another tray.
2. Ensure that the tray is loaded with the correct paper size and that the sliding paper guides are adjusted correctly.
3. Use the Diagnostic Tests menu to test the cassette paper switch.
   1. Open the following menus:
      • Administration
      • Troubleshooting
      • Diagnostic Tests
      • Tray/Bin Manual Sensor Test
4. If the sensor test fails, replace the lifter drive assembly.
   Tray 2 part number: RM1-3222-000CN
   1x550 part number: RK2-1331-000CN
   3x550 part number: RK2-1331-000CN
   3,500/HCI part number: RM1-8879-000CN
5. If the sensor test passes, and the error persists, remove and reinstall the ITB unit.
6. Check all connections from the DC controller to the lifter drive assembly.
7. Reconnect the connectors for the paper sensor, intermediate-transfer belt, and the DC controller PCA.
8. Check the paper width sensors in the secondary transfer unit.
   1. Open the right door.
   2. Lower the green handle to open the cover.
      Figure : Green handle

      
   3. Use a small flat-blade screwdriver to release the two retaining tabs.
      Figure : Release the retaining tabs

      
   4. Use a small flat-blade screwdriver to release the third retaining tab under the secondary transfer assembly.
   5. Check the two paper width sensors for correct functionality and that they are seated correctly.
      Figure : Sensor location

      
      Figure : Width sensor seated correctly

      
      Figure : Width sensor not seated correctly

      
   6. When replacing the sensor cover, make sure that the tabs are placed correctly before locking the retaining tabs.
      Figure : Reinstall the cover

      
9. If the paper width sensors are not functioning correctly, check the event log for the 10.22.70 code and replace the secondary transfer unit.

     note:

   When an HP supply has reached the very low threshold, the HP Premium Protection Warranty ends and the customer becomes responsible for the replacement.

   • If a 10.22.70 error is listed, the supply is past very low. Inform the customer that they must order and pay for the replacement. At minimum, the customer must order and pay for a replacement intermediate transfer belt (ITB). However, HP recommends that the customer order and install a maintenance kit at this time.
   • If an active low warning is not listed, replace the part under warranty.
     For instructions: Removal and replacement: ITB_Transfer roller
     Part number: D7H14-67901 (includes the ITB, transfer roller and tray rollers)
10. Reconnect the connectors for the paper sensor, intermediate-transfer belt, and the DC controller PCA.
11. If the error persists, check the event log for the 10.22.70 code and replace the ITB unit.

      note:

    When an HP supply has reached the very low threshold, the HP Premium Protection Warranty ends and the customer becomes responsible for the replacement.

    • If a 10.22.70 error is listed, the supply is past very low. Inform the customer that they must order and pay for the replacement. At minimum, the customer must order and pay for a replacement intermediate transfer belt (ITB). However, HP recommends that the customer order and install a maintenance kit at this time.
    • If an active low warning is not listed, replace the part under warranty.
      For instructions: Removal and replacement: ITB_Transfer roller
      Part number: A2W77-67904

Recommended action (envelope feeder)

1. Touch OK to use another tray.
2. Ensure that the tray is loaded with the correct paper size and that the paper guides are adjusted correctly.
3. Use the Diagnostic Tests menu to test the cassette paper switch.
   1. Open the following menus:
      • Administration
      • Troubleshooting
      • Diagnostic Tests
      • Tray/Bin Manual Sensor Test
4. If the sensor test passes, and the error persists, remove and reinstall the ITB unit, and then check all connectors between the DC controller and the lifter drive assembly.
5. If the sensor test fails, or if the error persists, replace the lifter drive assembly.
   Tray 2 part number: RM1-3222-000CN
   1x550 part number: RK2-1331-000CN
   3x550 part number: RK2-1331-000CN
   3,500/HCI part number: RM1-8879-000CN
6. Reconnect the connectors for the paper sensor, intermediate-transfer belt, and the DC controller PCA.
7. If the error persists, replace the following parts:
   T2 assembly part number: RM1-9621-000CN
   For instructions: Removal and replacement: ITB_Transfer roller
   ITB unit part number: A2W77-67904

I hope this will help,

Cheers!