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AndrewGutz
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Message 1 of 7
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HELP! Laserjet m102w cannot factory reset and stuck on a wireless IP cannot reset.

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I have a M102W at one of our warehouses that will come online intermitently and fails to get a job printed.

I have another on the same network without any issues. Both are wireless.

I want to try resetting that printer to factory defaults since I cannot find any other way with the Toolbox to get this to work.

 

Please send me instructions on NVRAM reset. 

 

 

Thank you.

 

Andrew Gutierrez

6 REPLIES 6
Rainbow23
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Message 2 of 7
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Hi @AndrewGutz,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you want to reset your HP LaserJet Pro M102w Printer to factory defaults.

 

To reset the printer to factory defaults I suggest that you follow the steps on page no. 73 of the user guide from the link: User Guide

 

Let me know if this works.
 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

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AndrewGutz
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I read those instructions in the user manual but I am nothe able to access the embedded Web interface. The tools cannot find the device either. I was looking for a reset by key presses to reset. The wizard did not allow me to blow away the settings either. I tried an 1102w (power off, hold wireless and cancel buttons while powering on) reset process to reset to factory but that didn't work either. Either I have a faulty nic card since I can see it broadcasting on the network but I cannot ping it or a local PC plugged in with a USB cannot access it.
Thought a factory reset would be the answer but I have not been able to find the correct key press to reset. I read to ask for the nvram reset and the reason I am here.

Thank you,
Andrew
AndrewGutz
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Forgot to mention that I cannot access the 102 via Web anymore. .. it is no longer intermittent.
Rainbow23
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Message 5 of 7
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Hi @AndrewGutz,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that you want to perform NVRAM reset your HP LaserJet Pro M102w Printer.

 

As this information cannot be sent on a public post. I will be sending it in a private post.

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next, to your profile name, you should see a little blue envelope, please click on it.

 

Please reply back on the public post to let us know if the issue has resolved.

 

I hope this helps resolve the issue.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

Skyweir
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Message 6 of 7
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I coud use this info as well. can you please PM me?

kevin-t
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Message 7 of 7
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Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


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