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‎08-21-2019 05:29 PM

HP Recommended
Product: Enterprise Laser Jet M712xh
Operating System: Microsoft Windows 10 (64-bit)

We just took delivery of a M712xh printer. Based on a conversation with HP sales we also ordered an additional 500 sheet paper tray (CF239A) to go with it. While we were assured that it was basically plug and play, we find that the extra tray is not being recognized by the printer and we're not sure why. It's not the tray because if we swap trays, the new tray is recognized and the one that camp with the printer is not. Swap the trays around and the same thing applies. Is there anything in the way of a refresh that we're missing - maybe reset the printer to factory specs and try again?  Anything else we should be looking for with this or it the tray just not compatible after all?  The connectors have been hooked up, so I assume it's supposed to go ahead and be recognized and connect.  Any suggestions would be welcome.  Thanks in advance.

3 REPLIES 3

‎08-21-2019 10:00 PM - edited ‎08-21-2019 10:02 PM

HP Recommended

Any chance they shipped the wrong tray with it?  Check the number on the tray itself.  Also, how is the unit configured out of the box, how many trays did you have. Maximum stated in documentation is 6. That would be manual tray and 5 paper trays.

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‎08-22-2019 01:51 AM

HP Recommended

If I remember good you can't combine 2 additional 500 sheet trays  ( CF239A you received with the new printer and one CF239A additional you purchased).

 

The M712xh will accept following additional trays: 

 

CF243A HP LaserJet 1x500-sheet Paper Feeder with Cabinet and Stand
CF242A HP LaserJet 3x500-sheet Feeder and Stand
CF245A HP LaserJet 3,500-sheet HCI Feeder and Stand

 

The CF239A will work only in M712n and M712dn but only if you install one (2nd will not work).




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‎08-28-2019 09:51 AM

HP Recommended

Thank you gentlemen.  We did get the correct item.  I saw the options with the stands but that wouldn't work with the space we had to deal with.  I had specifically asked HP about the CF239 and they told me it would be recognized automatically.  I guess they got the model numbers mixed up or I didn't give them the correct printer number.

 

Either way the tray is set to be returned this week.  The department is plenty happy with what they got - even without the extra capacity, so everything is good.

 

Thanks for all the responses - it's hard to find really definitive information online some times, so I appreciate your efforts.

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