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‎01-29-2020 08:16 AM

HP Recommended
Product: HP CLJ 5550 Printe
Operating System: Microsoft Windows 10 (64-bit)

I have a Networked HP CLJ  5550 printer that stopped printing.  I can ping it, and it shows ready.  The print job will even flash in the que but nothing ever prints.   I have re-installed the drivers.  Also removed the printer from the print server and added it back in but still nothing.  I know it's probably something real simple but I can't figure it out.  Any assistance would be greatly appreciated.

2 REPLIES 2

‎01-29-2020 08:33 AM

HP Recommended

Do reports or test jobs from the Control Panel on the printer come out? Is the network integrated into the formatter or does this have a separate JetDirect card plugged in? Network Card may have failed.

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‎01-29-2020 08:47 AM

HP Recommended

I can ping the printer from a remote workstation so the JD card is fine and I have a link light on the switch and on the printer itself.  Reports/test jobs print out from the printer control panel just fine.  

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