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HP COLOR JET M252dw paper jam error but no jam

HP Recommended
Microsoft Windows 10 (64-bit)

recurring false paper jam messages (open tray 2 and rear door).

Gone thru the usual steps (unplugged the printer from wall outlet and the USB cable and plugged again, etc)

But this time I don't seem to be able to overcome the problem.

there is no jam

 

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HP Recommended

Make sure that the paper tray stops are set properly. If the back guide for the paper is loose, the paper will slip back and not be fed properly and this will trigger the apparent false paper jam.

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