• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-01-2017 11:08 PM

HP Recommended
Product: HP CP 2025
Operating System: Microsoft Windows 10 (64-bit)

Aloha---

 

HP CP2025 Printer was working just fine, no issues.  Display shows no errors.  Will not print in color.  Please note, printer does not print demo page in color or supplies status, etc.  Prints in black.

 

Printer is completely disconnected from network for testing purposes.  checking for color printing using the printers own system reports (demo page, supplies, etc.). 

 

Steps done.

1.  Uplugged power (directly), waited 5 mins.  no change...

2.  Restored printer to defaults...no change...

3.  Ran cleaning utility..no change.

 

Now...it will no longer printa at all...it just cycles, sounds like the normal cycle, then completely stops, then cycles again (roller spin, etc) stop...and it just continues non stop...no error message...display says printing...

 

Any help, suggestions would be greatly appreciated.   

 

And again, to be clear, printer is completely disconnected from network/computer.  Issue of not printing color, and no longer printing at all is with the printer itself, using its  own reports. 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.