05-22-2019 12:58 PM
When you print anything in color. It will not print in colo . Faintly prints cyan. No yellow or mageta. All cartridges work in cartridge disable mode in black slot when colors are swapped to test.
05-22-2019 01:01 PM
Possibly the transfer belt is stuck in Alienation mode where it moves the transfer rollers for color away from the belt when you are printing large color jobs.
05-22-2019 01:09 PM
I can see that being an issue. Talked to the support line, they seemed a little stumped too. After a while, ended up suggesting HVPS or laser boards next. I am waiting for the HVPS and a new transfer belt. Leaning towards belt first.