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‎07-07-2020 03:15 AM

HP Recommended
Product: HP Color Laser 150nw
Operating System: macOS 10.15 Catalina

The printer constantly makes noise, as it is constantly trying to reconnect with wifi.  We have new wifi (Netgear Orbi Wifi 6 AX6000) to which every other device in the house readily connects and stays connected; only the printer is an issue.  It is within 10 feet of a wifi router, with no obstructions or interference issues (cordless phones, etc.).  It goes to sleep when it likes and then we must go to where it is in the house to turn it on again by pushing buttons on it.  The printer is new but is nearly useless to us as we must plug in USB, reset the whole system and then go through set up procedures to make it work again.  Even over USB, HP Smart software does not find the printer.  I have spent hours on HP's wide variety of 'help' guides and web pages but nothing has fixed the issue.

3 people had the same question
1 REPLY 1

‎07-09-2020 01:40 PM

HP Recommended

@VanderGazoo, Welcome to HP Support Community!

 

Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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