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ITDefender
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HP Color LaserJet MFP E67550 - Scanner Not Accessible from Computer for Remote Scanning

HP Color LaserJet MFP E67550

I tried to set up this printer, but the scanning device would not appear on the computer for setup. I installed all the drivers, yet computer would not detect the scanner. Has somebody run this issue before? HP Smart would detect the printer component, but would not detect the scanner component. Even the HP Smart Mobile App would detect and access the printer, but could not access the scanning device. Neither computer nor the mobile device could access the scanner for remote scanning. The scanner could be operated from the panel to scan to the USB drive or email, but not accessible over the network by the computer. 

 

Also, the scanner would not detect network drive. Always come back with path not found even though the drive and the printer are on the same network, and other computers on the network could see the drive. 

 

Can someone advice how to resolve these issues with this type of Multi-function Printer? I would appreciate any help to get beyond this point. 

 

Additional information : I am connecting from Windows 10 Professional. 

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HP Color LaserJet MFP E67550 - Scanner Not Accessible from Computer for Remote Scanning

Make sure you have the latest firmware installed as there were issues with mine older versions not finding network drives. For scan reservations,  make sure that web services are turned on and you nay need to turn on ws scan protocol in the network settings tab.

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ITDefender
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HP Color LaserJet MFP E67550 - Scanner Not Accessible from Computer for Remote Scanning

Thanks for your reply. I have the latest firmware. I couldn't find WS Scan Protocol in the network setting tab. Tried all different settings, yet scanner could not be detected on the network

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HP Color LaserJet MFP E67550 - Scanner Not Accessible from Computer for Remote Scanning

A picture might be worth a thousand words. I tested using the HP Universal Twain and HP Scan software and the Remote Scan Reservation system.

 

webscan.jpg

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
ITDefender
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HP Color LaserJet MFP E67550 - Scanner Not Accessible from Computer for Remote Scanning

Unbelievable!!! Thanks so much, it works!!! I have been to that same page multiple times, wondering why I missed it. Thanks.

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ITDefender
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HP Color LaserJet MFP E67550 - Scanner Not Accessible from Computer for Remote Scanning

Thanks for advice to resolve the scanning issue. The scanner is still unable to access the network drive. Please let me know if you figure it out.

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