11-25-2019 05:01 PM - edited 11-25-2019 05:26 PM
I tried to set up this printer, but the scanning device would not appear on the computer for setup. I installed all the drivers, yet computer would not detect the scanner. Has somebody run this issue before? HP Smart would detect the printer component, but would not detect the scanner component. Even the HP Smart Mobile App would detect and access the printer, but could not access the scanning device. Neither computer nor the mobile device could access the scanner for remote scanning. The scanner could be operated from the panel to scan to the USB drive or email, but not accessible over the network by the computer.
Also, the scanner would not detect network drive. Always come back with path not found even though the drive and the printer are on the same network, and other computers on the network could see the drive.
Can someone advice how to resolve these issues with this type of Multi-function Printer? I would appreciate any help to get beyond this point.
Additional information : I am connecting from Windows 10 Professional.
Solved! Go to Solution.
11-25-2019 05:45 PM
Make sure you have the latest firmware installed as there were issues with mine older versions not finding network drives. For scan reservations, make sure that web services are turned on and you nay need to turn on ws scan protocol in the network settings tab.
11-27-2019 01:18 PM
A picture might be worth a thousand words. I tested using the HP Universal Twain and HP Scan software and the Remote Scan Reservation system.