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HP Color LaserJet MFP M281cdw print scatter color spots/dots, But print test page is OK

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Microsoft Windows 10 (64-bit)

HP Color LaserJet MFP M281cdw print scatter color spots/dots, But print test pagIMG_7370.JPGe is OK

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HP Recommended

Hello @jacky8888 ,
Welcome to the HP Support Community!

 

Upload here the "Supplies Status".

 

1. From the Home screen on the printer control panel, select the Setup menu.
2. Select Reports.
3. Select Supplies Status.

 


Regards
Andreas




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here is the supplies statusIMG_7385.JPG

Here is I found further more: print in Word, Excel, PDF with color selected will be fine. If I selected black, will be not fine. Run clean page will be not fine. Print Supplies Status will be fine. Fine Means only have small amount of dots.

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You must replace the black cartridge.

 

Hope this helps! Keep me posted.
Andreas

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Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

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created 11,631 posts + generated 1,114 solutions + received 1,654 kudos




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I replaced with genuine HP black ink, still the same problem.  Thank you for your prompt reply.

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all toner cartridges cause this problem, try these solutions Fixing Poor Print Quality 

 




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