04-02-2020 04:11 AM
After i update firmware for Color LaserJet Pro MFP M177fw, the printer screen frozen on hp logo and energy star... please assist...
04-06-2020 03:10 PM
Welcome to HP support community.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
04-18-2020 09:32 AM
Is there any chance that I can have the instructions for fixing this issue. I have the same problem. I was trying to be proactive and update my firmware and my MFP M177fw is now frozen on the hp logo and energy star. Thank you in advance.
04-18-2020 11:07 AM
You may have a bad formatter needed to be replaced if after trying performing NVRAM without succeed.
You can give it a try to resend firmware to see if it works.
Do as this said and hope it works.
04-22-2020 02:42 AM
u need to change the mainboard....cannot repair after flashed with the firmware... i changed a new mainboard and everthing back to normal...no more freeze...the instruction for resetting the nvram is totally useless....cannot help at all..
04-22-2020 08:05 AM