HP Color LaserJet Pro MFP M177fw screen frozen on hp logo and energy star icon

[SamTsoi]

I have a LaserJet Pro MFP M177FW
and the touch screen wont work
it displays the hp logo and the energy star logo.. all of the buttons are lit up including a red X but touching the screen does nothing
the power button works but when it comes back on it just comes back to the same screen.

[Betty0610]

@SamTsoi

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

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Thanks!