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SamTsoi
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HP Color LaserJet Pro MFP M177fw screen frozen on hp logo and energy star icon

HP Color LaserJet Pro MFP M177fw
Microsoft Windows 10 (64-bit)

I have a LaserJet Pro MFP M177FW
and the touch screen wont work
it displays the hp logo and the energy star logo.. all of the buttons are lit up including a red X but touching the screen does nothing
the power button works but when it comes back on it just comes back to the same screen.


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HP Color LaserJet Pro MFP M177fw screen frozen on hp logo and energy star icon

@SamTsoi

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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