cancel
Showing results for 
Search instead for 
Did you mean: 
Viktor12
New member
2 1 0 0
Message 1 of 5
228
Flag Post
HP Recommended

HP Color LaserJet Pro MFP M177fw stucked on HP logo and energy star logo after the fimware upgrade

HP Color LaserJet Pro MFP M177fw
Microsoft Windows 10 (64-bit)

Hi all, 

 

I have made yesterday evening the firmware upgrade for my printer, but after it finished successfully , i can see now just a simple display with the HP logo and energy star logo. 

no new firmware is available - i downloaded the only last , which is available for my printer.

i tried all the steps and recommendations from the HP community - but without any success .

Steps which i finished :

1- tried to re-flash the firmware - it says, the printer is not prepared

2 - unplug the printer for more than 60 sec. and plug back

3- i was able to get the "- permanent storage init" status to my display - but nothing happen'd after this

 

Using Windows 10 64bit

Can you please contact me somebody from HP, to solve my problem?

Thank you.

Viktor

4 REPLIES 4
HP Support Agent
HP Support Agent
6,259 6,246 337 247
Message 2 of 5
167
Flag Post
HP Recommended

HP Color LaserJet Pro MFP M177fw stucked on HP logo and energy star logo after the fimware upgrade

@Viktor12

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team as this could be a hardware issue.

 

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

0 Kudos
Viktor12
New member
2 1 0 0
Message 3 of 5
165
Flag Post
HP Recommended

HP Color LaserJet Pro MFP M177fw stucked on HP logo and energy star logo after the fimware upgrade

Hi Betty, 

 

i dont think, that this is an hardware issue.

The printer is still working, i can print from windows, just the touch screen stucked on the HP logo.

i have contacted today also my local HP support, but they have no idea, how to solve the issue.

They recommended to contact HP servis center to and bring my device to them. But as my device is after the warranty, the servis center will ask money for repair. So now, please explain me, why i should pay , if i have used the original HP firmware? this is not my fault , that the device is not working for 100%. 

 

This is really shame, that after i used the original firmware upgrade file, created from HP, now i have not 100% working device.

As i can see, i am not the only one , who has the same issue , with the HP MFP device.

In the past, there was new firmware's created, to solve the issue, however the current firmware is the last, and it happens again.

Please let us know, what to do , to have again functional touchscreen on our devices.

Thank you.

 

Viktor

0 Kudos
HP Support Agent
HP Support Agent
6,259 6,246 337 247
Message 4 of 5
151
Flag Post
HP Recommended

HP Color LaserJet Pro MFP M177fw stucked on HP logo and energy star logo after the fimware upgrade

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

Thanks!


I am an HP Employee

0 Kudos
charlieboz
New member
1 1 0 0
Message 5 of 5
61
Flag Post
HP Recommended

HP Color LaserJet Pro MFP M177fw stucked on HP logo and energy star logo after the fimware upgrade

i have this same issue.  Need support.  Multiple restarts and direct plug in to outlet is not resolving the issue.

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation