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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Hello HP Community,
We’re having some issues with our old HP Color Laserjet 5550 printer. The first problem was that the paper got wrinkled and sprinkled with cyan residue. First, we thought it was the cyan toner but after replacing it and still having issues we figured the problem lay somewhere else.
The error is a typical 13.09.00 paper jam but opening the front we notice that the paper is wrinkled and stuck in the lower drum. Every time we eject the paper and clear the jam, it happens again, over and over.
I’ve attached a couple of pictures below. Is there anyone who had any similar issues and could help us?
Best regards,
Sebastian
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
You need to verify that the transfer belt is rotating, the nature of the jam suggests it may not be. We have also seen issues where a loose label on the shutter of a cartridge can cause issues.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Does the printer work if you feed from the MP tray?
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
3
0
0
HP Recommended
HP Recommended
You need to verify that the transfer belt is rotating, the nature of the jam suggests it may not be. We have also seen issues where a loose label on the shutter of a cartridge can cause issues.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
3
0
0
HP Recommended
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