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ELLIEZ
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Message 1 of 2
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HP DOCTOR CAN'T FIND MY PRINTER

HP TOUCHSMART
Microsoft Windows 7 (64-bit)

I HAVE HAD THE SAME HP PRINTER AND HP PC CONNECTED WIRELESSLY FOR A LONG TIME.  FOR SOME REASON, MY PRINTER AND PC NO LONGER PICK EACHOTHER UP.  I CAN PRINT FROM MY PHONE BUT NOT FROM MY PC.  I HAVE REMOVED AND RE-INSTALLED THE PRINTER AND HAVE USED HP DOCTOR.  IT JUST KEEPS SAYING THAT IT CAN'T FIND MY DEVICE.  THE IP NUMBER I AM PUTTING IN IS CORRECT.  I HAVE TRIED FOLLOWING EVERY SUGGESTION (INCLUDING DISABLING MY FIREWALL) AND STILL THEY DON'T CONNECT TO ONE ANOTHER.  I CAN'T FIND THE LEAD SO RIGHT NOW MY PRINTER IS DEFUNCT 😞  PLEASE SEND HELP! 

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HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

HP DOCTOR CAN'T FIND MY PRINTER

@ELLIEZ

 

I have gone through your post and I would like to help

 

To be able to assist you better please provide me with the complete printer model or the product number

 

You can refer to this Link:hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

KrazyToad
I Am An HP Employee

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