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HP Recommended
HP Officejet Pro 8620
macOS 10.13 High Sierra

I want to disable or improve the HP Device monitor which seems to be using an inordinate amount of CPU.

I don't mind using it connected via USB but this is a family printer that is used by others via wifi so I don't think I can with this off.

What can I do. Can I use the printer using USB from my iMac and everyone else use wifi

1 REPLY 1
HP Recommended

@OnTwoWheels, Welcome to the HP Support Community!

 

You may use the printer using a USB cable on your iMac and others may use it via WiFi. Before you connect the USB cable between the printer and the MAC, let us try these steps to resolve this issue:

 

Check for any software updates on MAC

Click here to know how.

 

In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder. If HP Uninstaller is in the folder, double click it, and then follow the on-screen instructions to uninstall the software.

 

Re-install the printer using AirPrint driver

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

6.) Try to print. Check if the issue persists with HP Device monitor. 

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.