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‎07-04-2020 01:06 AM

HP Recommended
Product: HP ENVY7830
Operating System: Microsoft Windows 10 (64-bit)

NEW Printer: installation; scanning and printing from printer, iphone/table, samsung android, windows surface ok. Paper is inside the printer.

When printing from Hp Pro book, is indicates: no paper? I removed the paper/ reset the printer. But still not working.

Thanks

1 REPLY 1

‎07-06-2020 10:28 AM

HP Recommended

Hi @FilipLasoen

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

Meanwhile,let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try the steps in the document -'Out of Paper' Displays, Printer Does Not Pick Up Paper

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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