HP Easy Start skips step to print a test page

[M_MA]

Thanks for new piece of advice, Riddle_Decipher. I tried it, but, unfortunately, that did not work either.

 Best,

 M_MA

[Riddle_Decipher · Accepted solution]

@M_MA It looks like we've exhausted all modes of resolving this issue and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[M_MA]

Thanks for all of your time and help, Riddle_Decipher. I will contact the HP support team, as you suggested. Is there a case number I can use with them, so that they see what has been tried and did not work,and we do not waste time going through all the loops we went through with you once again?

Thanks.

M_MA

[Riddle_Decipher]

@M_MA You can tell them that you've done the diagnosis over the HP Community and the issue has been confirmed to be a hardware malfunction,

And they should help you out.

Good luck!