I went to print on 7/31 and discovered my printer was stuck on the loading screen. It is showing offline on my laptop and will not boot all the way up or turn off via the power button (it will turn off if unplugged). The printer itself is only a 1 1/2 years old and used infrequently. I love it when I do use it though and hate the idea of having to get a new one.
I tried unplugging and plugging in as you suggested but it still freezes on start up. How can I update the firmware when the system cannot find my printer? I can’t update it straight from the printer since it’s frozen and going off the link on my computer gives me the error that it cannot find the printer to update it.
As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
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