HP Envy Photo 7858 black setup printer cartridge won't install.

[Vin1957]

HP Envy Photo 7858 black setup printer cartridge won't install despite cleaning cartridge & carriage contacts.  Tricolor setup cartridge installed with no problem.  

[Jay_G24]

Hi @Vin1957

Welcome to the HP Support Community. I'd be happy to assist you with the "Cannot install black cartridge" issue. 

To better assist- What is the exact error you're receiving?

Meanwhile, Let's try a power reset on the printer-

Reset the product

1. With the printer turned on, disconnect the power cord from the rear of the printer
2. Unplug the power cord from the wall outlet
3. Wait at least 60 seconds.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try the steps in the document -Error Indicates Faulty Ink Cartridge 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Vin1957]

The error message read  “ cartridge not inserted properly. Remove and reinsert cartridge”. Prior to my post I followed AND repeated all instructions from hp troubleshooting, including the recommendation made by Jay_G24, without success.  Even more frustrating is that a setup cartridge is required (a new hp 64 ink cartridge doesn’t work for initial set up) and apparently new setup cartridges are not available for purchase. After additional research, I found that my issue is common and there is a way to override the setup cartridge. Unfortunately, I had no luck locating override instructions for my printer model with my web searches, including at hp, & YouTube.  The issue was finally resolved after I returned the printer and purchased a different one.

[Jay_G24]

@Vin1957,

I respect your decision of returning the printer.

If you need further assistance feel free to reach out to us.

Have a great day ahead!