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Basia86
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HP LASER MFP 135W - dubluje druk

HP LASER MFP 135W
Microsoft Windows 10 (64-bit)

Witajcie, mam problem z jakością wydruku na drukarce. Drukarka nowa kupiona dwa dni temu. Każdy wydruk przebija co ok 5 cm na tej samej kartce, widać przebicie tego co jest 5 cm wyżej tyle tylko że jest bledsze. Wygląda to tak jakby rolka odbijała po obwodzie wcześniej wydrukowany element i go powiela. Czyżby na rolce zostawał proszek i nie zgrzewał dobrze z kartką? Co może być powodem, Próbowałam na różnych kartkach A4 przy różnych możliwościach konfiguracji i papieru i jakości wydruku.

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HP LASER MFP 135W - dubluje druk

@Basia86

 

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Basia86
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HP LASER MFP 135W - dubluje druk

Hello, I will try via google translator. I have a problem with the print quality. The printer is new bought 2 days ago. The first two or three pages of the printout are as if they were copied several times on the same page with an offset of about 5 cm down. It looks like toner still remains on the printer's roller and is reflected by the length of its diameter. Further pages, i.e. the fourth and subsequent pages, prints well. Applies to first pages only. I also tried on different print quality settings and different paper types - the same effect.

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HP LASER MFP 135W - dubluje druk

@Basia86

Thank you for joining HP Community.

 

Are you facing the same issue while making a copy?

Did you try printing from a different application?

 

I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Then, refer to this document: https://support.hp.com/us-en/product/hp-laser-mfp-130-printer-series/24494378/model/24494382/documen... for Fixing Poor Print Quality.

 

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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