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HP Recommended
HP Laser Jet Pro MFP M227fdw
Microsoft Windows 10 (64-bit)

I have cleaned everything I can think of to clean based on instructions in the user manual, but the line still appears on any copy or scan I make that uses the sheet feeder.  Any thoughts?

2 REPLIES 2
HP Recommended

You probably have something stuck under the glass vs on top.  If you are only getting these lines with copy's it should be the copy glass.  But if you cleaned the top and still seeing lines the problem might lay under the glass which you would need to remove and clean 

HP Recommended

There is nothing on or under the glass.  My suspicion is that it is something on the rollers that pull the original through the sheet feeder.  I have cleaned the rollers every way I know how, but to no avail.  Does anybody have any other ideas?

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