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HP Recommended

Getting various error messages when trying to print to P1102W, both over direct USB and also using wireless, from a MacOS 10.10.5 MBP.   Errors include "filter failed" and also "server stopped".  All software is up to date on the Mac OS side.   Any ideas before I purchase a different brand printer?

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
Good day @fuzzyman,
 
This is a great place to visit for Community and HP support! I would really like to be able to help you with the errors "filter failed" and "server stopped".
 
Please try the following steps to see if they will help with this situation:
 
Reset the Printing System:
 
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
 
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.
Restart the Mac.
Then try printing again.
 
If you are still getting the error then click on the Apple, select System Preferences, then Sharing.
 
Do one of the following:
 
If the Computer Name field is blank, enter a name for your computer.
If there is a name in the Computer Name field, rename your computer.
Close the Sharing window.
 
Click on the Apple, Select System Preferences,  Print & Scan, then select your printer in
the Printer list. Click Options and Supplies.
Select General, if necessary. In the Location: field, enter the computer name which you
entered previously. Click OK.
 
Try printing again.
 
If you are still having issues you can add the printer as an IP Protocol to see if it will work.
Go to the Apple, system preferences, print and scan, click on the + sign then select the IP
icon at the top, type in the printer's IP address, select jet direct below and then apply.
 
If the issue is resolved, your welcome to show your appreciation by clicking the "Accept as Solution" and the "Thumbs Up". Let me know how you make out. Thank you.
Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!

View solution in original post

2 REPLIES 2
HP Recommended
Good day @fuzzyman,
 
This is a great place to visit for Community and HP support! I would really like to be able to help you with the errors "filter failed" and "server stopped".
 
Please try the following steps to see if they will help with this situation:
 
Reset the Printing System:
 
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
 
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.
Restart the Mac.
Then try printing again.
 
If you are still getting the error then click on the Apple, select System Preferences, then Sharing.
 
Do one of the following:
 
If the Computer Name field is blank, enter a name for your computer.
If there is a name in the Computer Name field, rename your computer.
Close the Sharing window.
 
Click on the Apple, Select System Preferences,  Print & Scan, then select your printer in
the Printer list. Click Options and Supplies.
Select General, if necessary. In the Location: field, enter the computer name which you
entered previously. Click OK.
 
Try printing again.
 
If you are still having issues you can add the printer as an IP Protocol to see if it will work.
Go to the Apple, system preferences, print and scan, click on the + sign then select the IP
icon at the top, type in the printer's IP address, select jet direct below and then apply.
 
If the issue is resolved, your welcome to show your appreciation by clicking the "Accept as Solution" and the "Thumbs Up". Let me know how you make out. Thank you.
Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
HP Recommended

Right on!   Thanks for the solution - it worked.

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