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Gma82 Honor Student
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HP LaserJet Pro 200 - Installation failure

HP LaserJet Pro 200
Microsoft Windows 10 (64-bit)

Started having problems with  my printer after installing the latest Windows 10 update.  Went through several "fix it" programs with no joy.  Finally, decided to see about downloading the driver again.  Found that procedure, which required me to uninstall the printer and then download software and install it fresh.  Fine idea, but after 30 minutes the installation failed.  Message was to try again.  But I can't even get the downloaded software to decompress without errors.  So my printer is useless and I am about to put my fist through something.  HELP!  I don't know what to do next and I can't get a human to talk to.  Virtual chat is useless.

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HP LaserJet Pro 200 - Installation failure

Hi,
Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC. Please follow the steps provided to uninstall the printer software in the link:
Uninstalling the Printer Software (Windows)https://support.hp.com/in-en/document/c02259020
Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:
• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Open “Devices and Printers” (not Win10)
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab.
• Click on each printer driver and click on Remove

For Win10:
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
• Click on the Drivers tab.
• Click on each printer driver and click on Remove
• From the Start menu or the Start screen:
• Open “Printers and Scanners”
• Click on each Printer and click “Remove Device”

Step 3. Backup your registry before making any registry changes, the following resource will show you how:
https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below
Note: this will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run. Type Services.msc and press OK.
Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.oldRename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then continue following the steps starting from Step 5.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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Gma82 Honor Student
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HP LaserJet Pro 200 - Installation failure

Thanks for the quick response.  I have been at this for a while and it is after 1:00 AM, so I will give this a go tomorrow.

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HP LaserJet Pro 200 - Installation failure

After reviewing your solution, I did not feel confident to do it myself.  In the meantime, I received from HP Support another installation procedure to try.  I did that and after almost 30 minutes (I timed it), the install failed again this time at 99%.

I give up - so I subscribed to HP's Smart Friend, and hopefully can get help there.

Thanks again for responding.  I just didn't think I could go through that complicated process and not mess up!

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