HP LaserJet Pro CM1415 fnw. Changed Wifi modem and now cannot connect the printer to the Network.

[pad4064]

Tried the passphrase/password that came with the new Wifi modem but I am told that this is not correct!

[sandytechy20]

@pad4064

Welcome to HP support community.

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[pad4064]

Hi there sandytechy20

I've tried what you suggested however the new modem/router won't accept the password/passphrase

Many thanks

Larry

[sandytechy20]

@pad4064

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.