cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
2,119
Flag Post

HP LaserJet Pro M118dw - Factory Reset

HP Recommended
Laser Jet Pro M118dw
Microsoft Windows 10 (64-bit)

Hi guys,

 

I'm a little bit stuck with my LaserJet Pro M118dw, my colleague has accidentally disabled the IPv4 in the Advanced Network setting which means I'm unabvle to access the web interface anymore and the printer is not working.

 

Could you advise how to either change the advanced network settings either via USB or other means, I'm happy to take the printer back to factory settings just don't know how, I can't see any obviouse way.

 

Thanks for all the help in advance :ThumbUp:

Michal

1 REPLY 1
Highlighted
Level 16
Level 16
28,947 28,667 4,997 11,357
Message 2 of 2
Flag Post
HP Recommended

Hi,

Temporarily connect the printer to your computer with a USB cable.

Click Start > All Apps > HP and then click your printer name.

Under print click HP Device Toolbox

Note: you may also re-enable the IPv4 from the Networking tab under Advanced Options and check if that resolved the problem, so no need to reconfigure your printer then.

 

If needed. within the System tab click Save and Restore, In the Restore Defaults area, click the Restore defaults button.

 

The printer now restarts with the configuration settings restored.

 

If you would like to reconfigure your printer wirelessly, from the HP Software click the Tools or Utilities tab and then click Printer Setup & Software.

Click Convert a USB connected printer to wireless and follow the steps on screen to reconfigure the wireless connection for the printer.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation