HP LaserJet Pro M118dw print quality with Bonjour

[Rancher17]

I have a new LaserJet Pro M118dw. I am trying to print from a Mac wirelessly with Bonjour. Unfortunately, I can only set the print quality to "Normal"; "Best" is greyed out. And indeed, the print quality is not very good, particularly with small text. The printer is set to ProRes 1200, so it should be using 1200 dpi.

Any thoughts on how I can change this?

[Kumar0307]

@Rancher17

Welcome to the HP Support Community!

Updating the printer firmware and using AirPrint driver may resolve this issue. Let us try these steps: 

Step 1: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Step 2: Check the print settings

Refer to this document for more info on print settings.

From the Un-named menu, select Quality and media and choose BEST. If the issue persists, proceed to the next step.

Step 3: Install the printer using AirPrint driver

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know how this goes.

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