cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
126
Flag Post

HP LaserJet Pro M118dw print quality with Bonjour

HP Recommended
LaserJet Pro M118dw
macOS 10.12 Sierra

I have a new LaserJet Pro M118dw. I am trying to print from a Mac wirelessly with Bonjour. Unfortunately, I can only set the print quality to "Normal"; "Best" is greyed out. And indeed, the print quality is not very good, particularly with small text. The printer is set to ProRes 1200, so it should be using 1200 dpi.

 

Any thoughts on how I can change this?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
11,005 10,999 699 844
Message 2 of 2
Flag Post
HP Recommended

@Rancher17

 

Welcome to the HP Support Community!

 

Updating the printer firmware and using AirPrint driver may resolve this issue. Let us try these steps: 

 

Step 1: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Step 2: Check the print settings

Refer to this document for more info on print settings.

From the Un-named menu, select Quality and media and choose BEST. If the issue persists, proceed to the next step.

Step 3: Install the printer using AirPrint driver

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

6.) Try to print.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation