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Mypc98
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Message 1 of 2
104
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HP Recommended

HP LaserJet m1136 mfp

Desktop-7M7H87L
Microsoft Windows 10 (64-bit)

The laptop connect with laserjet printer 1136 cannot scan the document. It's always show "cannot communicate with the scanner!" . I try many times but fails.

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HP Support Agent
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Message 2 of 2
54
Flag Post
HP Recommended

HP LaserJet m1136 mfp

@Mypc98

 

Welcome to HP support community.

 

Follow the Steps below to resolve scanning problems using the HP Print and Scan Doctor

  1. Download the HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. Click Fix Scanning.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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