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patmac1
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HP Laserjet CP 1215---my magenta cartridge is out of alignment. Need to install toolbox

HP Color Laserjet CP 1215
Microsoft Windows 10 (64-bit)

My magenta cartridge is out of alignment.  Printout has pink shadows approx 1/16 inch below proper alignment.

Configuration page illustrates the problem with just this one color toner cartr.  Toolbox software was not installed.  Is it available to help correct this issue?  How can I align one cartridge?

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HP Laserjet CP 1215---my magenta cartridge is out of alignment. Need to install toolbox

@patmac1 

Welcome to the HP Support Community!

 


@patmac1 wrote:

Toolbox software was not installed.  Is it available to help correct this issue?


No, not anymore under Win10.

 


@patmac1 wrote:

How can I align one cartridge?


Never!

Print the test page. See Figure 4: Print quality troubleshooting page bands 

Open the Devices and Printers > right-click on printer > open Printer Settings > Service tab

 

You must change the magenta cartridge.

 

Hope this helps! Keep me posted.
Andreas

 

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patmac1
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HP Laserjet CP 1215---my magenta cartridge is out of alignment. Need to install toolbox

Thank you Andreas, for your response.  I don't have a service tab and the closest I can come to solving the alignment problem is "Print Configuration Page."  There is no opportunity to "Configure or Configure Now"----I sure wish toolkit software  were available to resolve this prob.  This is a new magenta cartr.  I've used 5% just testing various fixes!  The config page clearly shows the misalignment of the magenta toner.  Does HP have an email where I could send a scan of this test page?

Thanks so much for your help!

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